FREE EXPRESS SHIPPING WORLD WIDE FOR ORDERS OVER £100 GBP

Delivery / Returns Policy

DELIVERY:

WE ARE A PROUDLY AUSTRALIAN OWNED & MANAGED FASHION LABEL & BUSINESS, BASED IN SYDNEY, AUSTRALIA WITH A VIRTUAL PRESENCE IN THE UK.

WE HOLD MOST OF THE GARMENTS YOU SEE ON OUR SITE, AS STOCK IN OUR SYDNEY STUDIO - BUT JUST IN CASE WE ARE SOLD OUT OF AN ITEM WHICH YOU ARE AFTER, WE CAN ORDER IT FROM OUR SUPPLIER PARTNERS. NEW ORDERS FOR OUT OF STOCK ITEMS MAY TAKE UP TO 7 DAYS.

WE REQUEST THAT YOU PLEASE BE PATIENT IF SUCH SITUATION MAY ARISE.

IF YOU ARE ORDERING YOUR OUTFIT FOR A SPECIAL OCCASION AND NEED IT BEFORE A SPECIFIC DATE PLEASE DO EMAIL US SO WE CAN MAKE SPECIAL ARRANGEMENTS FOR YOU.  

 TO MAKE SPECIAL PERSONALISED ARRANGEMENTS CONTACT US ON info@theswankstore.co.uk  

SHIPPING INFORMATION

WE OFFER FREE EXPRESS SHIPPING FOR UK & EU CUSTOMERS 
All of the items on our site are also available for global shipping anywhere in the world. 

GLOBAL SHIPPING  
Customers will be responsible for costs their own Customs & Duty taxes in their own countries.

Where we ship globally, local customs, duties & import taxes may apply, the cost of which is the sole responsibility of the customer only.

 

SHIPPING PRICING:

*ORDERS OVER 100 GBP - FREE DELIVERY:  
For orders of 100+ (GBP) we offer free express delivery across Europe.

For delivery in the UK & EU you can expect your items to arrive within 5 business days of order with orders being delivered to your door by TNT, UPS & DHL services 

For international deliveries we use air freight courier services including TNT, UPS, FedEx & DHL.


We will provide you an estimated time of delivery with 24 hours of your online order being placed. 

ORDERS UNDER 100 GBP
For delivery in Australia you can expect your items to arrive within 5 business days of dispatch, delivered via TNT, UPS or DHL Courier Delivery Services 

Price:      15.00 GBP

INTERNATIONAL DELIVERIES:
For international deliveries we use air freight courier services and will provide you an estimated time of delivery with 24 hours of your online order being placed. Standard time of arrival 
is between 7 - 10 days

 

OUR RETURNS POLICY
At The Swank Store we believe in providing our customers with the highest quality, original garments. We put in a lot of effort and time sourcing the latest on trend designs while also ensuing the manufacturing of both fabric and garment maintain the highest of standards. 

We do understand that a few customers may change their mind about their purchase from The Swank Store. For whatever reason, if you are unhappy with the purchase, be it a rare fault in the fabric or just a change of heart about the buy, we will happily exchange the item with another of your choice or provide you with a full refund of your money. 

Our only condition is that the Item/s must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn & must not be soiled.

We allow a 30 day period from the time of item dispatch, for items to be returned back to The Swank Store

To return items back to The Swank Store, please follow the below instructions 

1   Send an email to info@theswankstore.co.uk detailing why you would like to return the item prior to returning item.

2   Upon receipt of your returns request via email, we will then provide you with Returns Authorization Number (RAN) which you must reference in the returns package, with the item being returned. 

3   Return your your unworn item to the below address with RAN number. We suggest using registered post to return items so that you may track its delivery back to us.

4   Items must be returned within 30 days from when the item was dispatched from the Swank Store to you.

Please send returning items to:
The Swank Store 
PO BOX 331, Surry Hills NSW 2010  
SYDNEY, AUSTRALIA 

Attention: Returns 

And include the Returns Authorization Number we have provided you via email.

 * Please note: 

Returns Address:
The Swank Store 
PO BOX 331, Surry Hills NSW 2010  
SYDNEY, AUSTRALIA 
Attention: Returns 

Need More Information:
Please email us at info@theswankstore.co.uk

 

We thank you for visiting The Swank Store and hope that you enjoy your online shopping experience with us, as much as we enjoy servicing you. 

Please visit us again soon,

Love, Ash & Team @ TheSwankStore